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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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ENMZIN USA

March 5, 2026

5  out of  5
rating by ENMZIN USA
"All my interactions have been positive and informative. Plus really pleasant to talk too."
We responded:
"Thank you so much for your kind words! We're delighted to hear that your interactions have been positive, informative, and enjoyable. We look forward to assisting you again soon! Troy Crank State Farm and Team "
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Brandon Derby

February 23, 2026

5  out of  5
rating by Brandon Derby
"I am in the Exterior Restoration Business and work on many storm damage claims with many different agents. Troy is one of the BEST! Troy He brings a rare level of professionalism and advocacy to the insurance industry, consistently going above and beyond for his clients. He is one of the good guys out there! He doesn't just provide a policy, he ensures you're protected...and I would know...I'm the one helping homeowners put their homes back together."
We responded:
"Hi Brandon, Thank you for your thoughtful feedback and for highlighting the importance of true advocacy in the insurance industry. As someone deeply involved in exterior restoration and storm damage claims, your perspective is invaluable. We're dedicated to providing not just insurance policies, but comprehensive protection and support throughout the claims process. Helping homeowners recover and rebuild after storm damage is a team effort, and we're proud to work alongside professionals like you who share that commitment. Thanks again for your trust and partnership in navigating insurance claims and ensuring every client is fully protected. Best regards, Troy Crank State Farm and Team "
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Joshua Larsen

February 20, 2026

5  out of  5
rating by Joshua Larsen
"Troy was awesome throughout our insurance claim. He personally walked us through the process and made sure we received the best possible outcome."
We responded:
"Thank you so much, Josh, for your kind words! We're thrilled to hear that Troy provided exceptional support throughout your insurance claim. Navigating insurance claims can be complex, but Troy’s dedication to guiding you step-by-step ensures our clients receive the best possible outcome. We’re proud to offer personalized service and expert assistance to make the insurance claims process smooth and successful. Thanks again for choosing us! Troy Crank State Farm and Team "
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Michael Frey

February 17, 2026

5  out of  5
rating by Michael Frey
"Talked to Sam at State Farm and he goes above and beyond for his customers! Definitely recommend working with him!"
We responded:
"Michael, Thank you so much for sharing your experience! Sam truly cares about his customers, and it means a lot to hear that he went above and beyond for you. Your recommendation means the world to us, and we’re grateful to have you as part of our State Farm family! If you ever need anything else, don’t hesitate to reach out. Troy Crank State Farm and Team "
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Ryan Holker

February 16, 2026

5  out of  5
rating by Ryan Holker
"Great agent to work with so far. No BS. Just shoots it to you straight."
We responded:
"Ryan, Thank you for sharing your experience. We're glad to hear that you appreciate the straightforward approach. Looking forward to continuing to work together. Troy Crank State Farm and Team "
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Kenneth Herren

February 10, 2026

5  out of  5
rating by Kenneth Herren
"We recently moved to Rockford, MN and needed to move our policies to a more convenient office with an agent that is more accessible and familiar with the area. Troy and his team made the transition easy and seamless. When my wife and I met with Troy to review our policies, we enjoyed a great "get to know you" conversation and a detailed explanation of our current insurance positions. When we concluded our visit we were reassured that our insurance needs were in the hands of a good neighbor. I highly recommend the Troy Crank-State Farm Insurance Agency for your insurance needs!"
We responded:
"Hi Ken, Thank you so much for your kind words and for trusting Troy Crank-State Farm Insurance Agency with your insurance needs during your move to Rockford. We understand how important it is to have an accessible and knowledgeable local agent to guide you through your insurance policies, and we’re delighted to hear that Troy and the team made your policy transition smooth and seamless. It was our pleasure to review your current coverage and ensure your auto, home, and other insurance needs are fully protected with personalized solutions tailored to your unique situation. At our agency, we pride ourselves on being more than just your insurance provider — we strive to be a good neighbor who helps you manage risk and provides peace of mind. Thank you again for recommending us. We look forward to continuing to serve you and your family with comprehensive insurance coverage and outstanding customer service. Thanks again, Troy Crank State Farm and Team "
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Kris Marcus

December 23, 2025

5  out of  5
rating by Kris Marcus
"I worked with Sam to get a quote for Home Owners and Auto insurance. I appreciated the time and effort he put into looking for the best possible options for me and would highly recommend working with Sam at Troy Crank agency."
We responded:
"Hi Kris, Thank you for sharing your experience! We're glad to hear that you worked with Sam to get a quote for your Home Owners and Auto Insurance. Sam truly appreciates your recognition of the time and effort he put into finding the best possible options for you. Your recommendation means a lot to Sam and the entire team here at Troy Crank Agency. If you need any further assistance with your Home Owners or Auto Insurance, please don't hesitate to reach out to Sam. Troy Crank State Farm and Team "
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brian bechtold

December 15, 2025

5  out of  5
rating by brian bechtold
"We have our auto and home owners with Troy. Prices are a lot less than where were before. Everyone is very nice to work with."
We responded:
"Thanks for the great feedback, Brian! We’re glad to hear you’re saving money on your auto and home insurance with Troy. Our entire team works hard to make the process easy and friendly, so it’s awesome to know you had a positive experience. We appreciate your trust in us! Troy Crank State Farm and Team "
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Nikki Allbee

December 15, 2025

5  out of  5
rating by Nikki Allbee
"Easiest insurance office to work with. They are so responsive, personable and friendly. Highly recommend!"
We responded:
"Thanks so much for the awesome review, Nikki! We’re so happy to hear you had such a smooth, personable and friendly experience with us. It’s great to hear you say that we are the easiest insurance office to work with and look forward to working with for years to come. We also really appreciate you recommending us! Troy Crank State Farm and Team "
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Tiranda Pipo

December 11, 2025

5  out of  5
rating by Tiranda Pipo
"Troy is a great to deal with and helpful when I need something and I am very happy with state farm insurance and Troy as my agent!!!!!"
We responded:
"Thank you so much for your kind words, Tiranda! We're thrilled to hear that Troy has been helpful and that you're very happy with your experience at State Farm. We appreciate your trust and look forward to continuing to assist you with all your insurance needs! Troy Crank State Farm and Team "
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James Evenson

December 8, 2025

5  out of  5
rating by James Evenson
"It was a great experience to work with Troy. He was referred to us by other family members because they got such great rates with State Farm...and they were right. We switched all our policies to State Farm and significantly reduced our premiums. Thank you!!!"
We responded:
"Hi James, Thank you for sharing your great experience working with the Troy Crank State Farm! We're so glad that the referral from your family members helped you discover our great rates on auto and home insurance. It’s fantastic to hear that switching all your policies to State Farm, save you significantly on your premiums. We truly appreciate your trust and thank you for choosing us! Troy Crank State Farm and Team "
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M C

December 5, 2025

5  out of  5
rating by M C
"Troy is great. He wasnt even my state farm agent but was able to pull some strings to help get my claim taken care off. Highly recommended. I will be switching to him! Thank you Troy and Calvin. Much appreciated. Michael casey"
We responded:
"Hi Michael, Thank you so much for your kind words! We are glad to here that Troy was able to assist Calvin in getting your claim across the finish line. Your recommendation means a lot to us. Troy Crank State Farm and Team "
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Barbara Brandt

November 5, 2025

5  out of  5
rating by Barbara Brandt
"Very impressed with the caring & help with a recent claim. Very efficient which is so unlike my past insurance staff nightmares. Highly recommend State Farm to family & friends. :)"
We responded:
"Hi Barbara, Thank you so much for your kind words! We're thrilled to hear that our team was able to provide you with caring and efficient support during your recent claim. It means a lot to us that you would recommend State Farm to your family and friends. We're always here to help whenever you need us! Troy Crank State Farm and Team "
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Richard Egbert

November 4, 2025

5  out of  5
rating by Richard Egbert
"We moved to the area a year ago and have been very happy with Troy and his team. Always helpful and willing to go the extra mile for us."
We responded:
"Thank you, Richard, for your kind words! We’re delighted to hear that you’ve been very happy with Troy and his team since moving to the area a year ago. It’s great to know that our team has been helpful and willing to go the extra mile for you. We truly appreciate your trust in our home and auto insurance services and look forward to continuing to support you! Troy Crank State Farm and Team "
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Trevor Seck

October 27, 2025

5  out of  5
rating by Trevor Seck
"Troy has been wonderful to work with! He even helped out my family in the area! Always available and will work with you to make sure your family has the coverage they need!"
We responded:
"Thank you for sharing your experience, Trevor! We're glad to hear that Troy has been so helpful and attentive to both you and your family. Providing reliable support and ensuring you have the coverage you need is our top priority. We appreciate your kind words and look forward to continuing to assist you! Troy Crank State Farm and Team "
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Don and Jane Lindell

October 21, 2025

5  out of  5
rating by Don and Jane Lindell
"Troy is very personable, professional and efficient. It is a pleasure doing business with him."
We responded:
"Don and Jane, Thank you for your thoughtful review! Troy takes great pride in being personable and professional, and it’s wonderful to know that this has made your experience a positive one. It’s always a pleasure working with you, and we look forward to continuing our partnership. Troy Crank State Farm and Team "
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Cody Nordmann

October 20, 2025

5  out of  5
rating by Cody Nordmann
"Troy Crank is a great person to work with. Their team is fast to communicate and are very professional. I would highly recommend!"
We responded:
"Hi Cody, Thank you for your kind words! We’re glad to hear that working with Troy Crank and team has been a positive experience. Clear communication and professionalism are very important to us, and we appreciate you recognizing that. Thanks again for the recommendation—we look forward to working with you again soon! Troy Crank State Farm and Team "
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Renee Olson

October 16, 2025

5  out of  5
rating by Renee Olson
"Sam is awesome to work with! Very patient and knowledgeable!"
We responded:
"Thank you so much for sharing your experience working with Sam, Renee! We're thrilled to hear that Sam was patient and knowledgeable throughout your experience. We appreciate your feedback and look forward to assisting you again! Troy Crank State Farm and Team "
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Joe Elam

October 15, 2025

5  out of  5
rating by Joe Elam
"Troy was easy to reach, competitively priced, and eager to help make the insurance language understandable. Good Guy."
We responded:
"Thank you so much for your kind words! We're glad to hear that Troy was approachable, competitively priced, and helped make the insurance language clear for you. We appreciate your feedback and are happy to have been of assistance! Troy Crank State Farm and Team "
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Todd Munsterteiger

October 10, 2025

5  out of  5
rating by Todd Munsterteiger
"Troy took time to meet with us on a Friday afternoon after his associate was unable to make it. He did a phenomenal job reviewing all of our policies and was very honest about what we could do to save money on our premiums while still maintaining adequate coverage. I would definitely recommend him and State Farm, who we have been working with for over 30 years!"
We responded:
"Thank you so much for your kind words, Todd! We're glad that Troy was able to take the time to meet with you and provide such a thorough and honest review of your insurance policies. It's wonderful to know that he helped you find ways to save money on your premiums while keeping the coverage you need. We truly appreciate your loyalty to State Farm over the past 30 years and your recommendation means a lot to us. If you ever need anything else, please don't hesitate to reach out! Troy Crank State Farm and Team "
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Robbie Fleener

September 23, 2025

5  out of  5
rating by Robbie Fleener
"Troy is a very knowledgeable agent and very customer service oriented."
We responded:
"Robbie, Thank you for your positive feedback! We’re glad to hear that Troy provided knowledgeable and customer-focused service. We appreciate your comments and look forward to assisting you again in the future! Troy Crank State Farm and Team "
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David Haight

September 23, 2025

5  out of  5
rating by David Haight
"very good experience with Troy! I'm not a direct customer, I own and RV rental company and he was extremely helpful and prompt with getting our mutual customer taken care of for their trip!"
We responded:
"Hi David, Thank you for your kind feedback! We're glad to hear that Troy was helpful and prompt in assisting your mutual customer with RV insurance coverage. Providing reliable support is very important to us, and we appreciate your partnership with your RV rental company. We look forward to continuing to work together. Troy Crank State Farm and Team "
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Cyber Les8

September 21, 2025

5  out of  5
rating by Cyber Les8
"Semira at State Farm Troy Crank Agency is over-the-top awesome. Knows her stuff, fast and responsive, patiently answers my questions, several times now has made policy/payment preference changes immediately, answers phone calls directly on the first attempt anytime I've called over the last year. Last week I sold a vehicle and needed to close that plan and reactivate a policy on my old car; I emailed at night to ask about it, and by the time I was going to call the next morning on my work break Semira had already replied and made all the changes. This is the easiest insurance has ever been for me--highly recommend."
We responded:
"Lee, Thank you so much for your wonderful review! We're thrilled to hear that Semira has provided you with such exceptional service. Her knowledge, responsiveness, and dedication truly set her apart, and it's great to know she made your insurance experience smooth and hassle-free. We appreciate your recommendation and look forward to continuing to support your insurance needs! Troy Crank State Farm and Team "
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Sara B

September 17, 2025

5  out of  5
rating by Sara B
"I would 100% recommend this agency, especially agent Sam Vetch, for any insurance needs. They are incredibly responsive, knowledgeable, and do what ever they can to get you the appropriate coverage at an affordable price!"
We responded:
"Hi Sara, Thank you so much for your wonderful review! We’re delighted to hear that Sam Vetch and our agency were able to provide you with responsive, knowledgeable service and help you find the appropriate insurance coverage at an affordable price. Meeting your insurance needs is our top priority, and your recommendation means a lot to us. Please don’t hesitate to reach out if you ever need assistance in the future! Thanks, Troy Crank State Farm and Team"
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Robert Adams

September 9, 2025

5  out of  5
rating by Robert Adams
"Very helpful and prompt service."
We responded:
"Thank you, Robert, for sharing your feedback. We're glad to hear about your positive experience and appreciate your support. If there's anything more we can do for you, please don't hesitate to reach out! Troy Crank State Farm and Team "